Tow trucks are essential when your vehicle crashes or breaks down far from your home or garage. Although there are many tow truck services in Australia, finding one that provides personalised services can be a bit challenging. The guide below details what to look for in a towing service.
Tow Trucks
Conduct some due diligence to establish if the company's tow trucks meet the following conditions:
- The trucks should be in excellent mechanical condition. Otherwise, they could develop mechanical issues when towing your vehicle.
- If possible, the company should have flat-bed tow trucks. Hook and chain tow trucks could destroy the transmission of your 4WD or AWD, the bumpers and underneath components.
- The trucks should have sufficient towing and hauling power. It is especially so if you own a heavy vehicle.
- If you frequent off-road terrain, the tow trucks should have 4WD capabilities.
Road Assistance
In some cases, your vehicle will break down due to issues such as a snapped acceleration cable, a faulty radiator cap, a leaking hose, lack of fuel or a punctured radiator. These are quick repairs that do not need your vehicle towed to a garage. Some towing companies offer roadside assistance to save you time and money when your car breaks down along the road. However, it is always wise to ensure that the mechanics have sufficient experience and high-quality tools to ensure a speedy repair.
Highly Responsive Customer Care
What happens when your vehicle breaks down after hours? The towing service should have a highly responsive customer care department to respond to your emergency. Ideally, the customer care representative should provide factual information regarding the availability of a tow truck and how long it will take for the company to respond to your issue. Besides, they must have adequate knowledge of car repairs. For example, suppose you have a leaking radiator, and the company cannot respond instantly. In that case, the representative could advise you to use eggs to seal the leakage before you take the car to a mechanic.
Friendly Terms
The tow truck service should have reasonable terms. For instance, once they arrive at the location, they should secure the site with cones, emergency lighting or safety triangles to prevent accidents as they recover the vehicle. Besides, they should assess the damages and take responsibility for additional damages incurred during towing. Finally, the company should offer a comprehensive quote to ensure you do not suffer extra charges after signing the towing contract.
To learn more, contact tow truck rental services.
